Learn more at https://www.cafeappliances.com/custom-hardware This diagram shows you how to do the repair, click it for larger view in a new window. Check Temperature Control Knob if using Temperature Cooking to make sure set temperature is higher than actual internal … 3. I myself having an issue with my cafe cooktop I purchased mid 2017, the knobs were replaced once in 3/2018. GE WB03K10265 Genuine OEM Control Knob (Brushed Metal) for GE Gas Range/Stove/Ovens She was very graceful and very helpful. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All Just read through the list of symptoms below and … If this is a new unit: Allow about 24 hours for the unit to cool down and stabilize after initial installation. "Sadie" was very helpful. I was quickly successful in getting the replacement knobs for FREE. 10 Best Ge Cafe Gas Range Problems - December 2020. WTF! Free delivery. Great Comment! Implied Warranty: Fitness for Particular Purpose. ROFL. We use cookies to give you the best possible experience on our website. Plastic garbage!!!!! Totally disappointed with the cheap quality knobs.I see it as a scam to make money with parts that are bound to break in matter of weeks. Also our GE Cafe Series Refrigerator sucks. My oven did the same exact thing. Skeptical, I left my number/name since I didn't want to stay on hold on my cellphone. Get contact details that poster left for the company. This works but it is ridiculous that GE has not addressed this after 5 years of postings on this issue. Buy on Amazon. And that Knobs are cosmetic. Wait wouldn’t the knobs be considered mechanical cuz you need them to turn stove on. Great prices on all factory-authorized General Electric knobs. Really a stupid engineering idea to put a plastic shaft in a metal frame and expect it to last. Burner Control Knob Replace WB03T10329, WB03X25889, WB03X32194, 4920893 4.4 out of 5 stars 144. Learn appliance repair online from experts at the Master Samurai Tech Academy! Score. Learn how your comment data is processed. Same-day shipping and easy returns. I gave her my address, and she placed an order for all of the replacement knobs at no cost to me. I'm so disappointed with this stove. If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! I hhave a stuck knob on my ge profile gas cooktop. Where the seller at the time of contracting has reason to know any particular purpose for which the goods are required and that the buyeris relying on the seller's skill or judgment to select or furnish suitable goods, there is unless excluded or modified under the next section an implied warranty that the goods shall be fit for such purpose. Start by pressing the Start/Reset button and waiting. I did see some comments of the knobs breaking and I assumed it must have not been maintained well. Private messages do not impact your company rating. How can we fix it? It was a plastic *** At the same time our GE Cafe microwave which had undergone authorized GE repairs twice before ceased to work -- again. The electronic igniter on the GE Profile gas range makes a clicking sound when it activates as you turn the dial on the stove. In cases of power surges, problems with the dishwasher, or adding in dishes after a cycle has begun, your GE dishwasher may need to be reset. The part came within a few days. With its signature Pro Style and Matte Finish, GE Cafe Series merges style and technology in the kitchen. 6/2019 finally had time to get broke knobs replaced again and they sent wrong person out, now they are telling me my extended warranty only cover mechanical and electrical. Three of the burners work fine. Model #CGS990SET3SS Ge Cafe . I am the original poster of this post, and the knobs that I got for FREE from GE have now lasted four years and we haven't had a problem with the plastic parts inside breaking again. In the meantime, GE really ought to do a recall and replace the bad knobs on all the GE Cafe ranges since it is a danger hazard once they crack--you aren't sure if the gas range is really off or not. Today, after I initially put in the order with the GE customer service rep for something like $306.00 for 4 knobs, I told her I was very unhappy with the quality of the knobs as well as the highway robbery prices GE was charging (about $70.00 for EACH knob) for replacement of essentially plastic knobs. In the US, consumers have further protection under the Uniform Commercial Code, and can easily bring small claims actions to make their point. Product Name. Buy on Amazon. Here’s the replacement valve you need, comes with a one year warranty: http://www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?RCAID=24038. I did my own investigation by reading customer reviews. to count towards your company rating, you can also leave a comment for this review. They keep breaking on us as well and we are not 'hard' on things. This diagram shows you how to do the repair, click it for larger view in a new window. They need more reinforcement around the shaft. I have GE cafe and really disappointed with the quality of the knobs. Burned a hole right through the heat shield. GE Appliances The site navigation utilizes arrow, enter, escape, and space bar key commands. Score . $16.66. Its time to make appliances personal. We have had 5 service calls and "they" say that the noice is normal. GE Cafe 36 inch Duel Fuel Range. range cords), or removal of old appliances. I fell in love with it and I … She was able to pull up my registered product by using only my phone number. Your Precious Words: Get free shipping on qualified Richelieu Hardware Nickel GE Cafe Cabinet Knobs or Buy Online Pick Up in Store today in ... Crackle White, Brushed Nickel Eclectic Metal, Ceramic Cabinet Knob Model# BP4418195304 $ 4 12 $ 4 12. Just got off the phone with Julia at GE Consumer Relations (800-386-**** x3674) and the best she could do was $75 plus tax for all the knobs with free shipping. We are processing your message. Seems to be a design problem that they need to fix. GE WB03K10265 Genuine OEM Control Knob (Brushed Metal) for GE Gas Range/Stove/Ovens . Ge Appliances Range. She gave me a customer service number. The cost of replacement nobs is outrageous! Rank . The knob can only be turned in a counterclockwise direction. Write a private message as Ge Appliances verified representative. I explained to her that the plastic stem on the *** for the large middle burner had broken off. I have the exact same problem. We went to the big box store where we bought the stove to see if they may carry the part and there was another person in there with their knobs in hand broken as well. Knock on wood! I fixed all of mine buy adding a bronze 16mm x 10mm ID sleeve bearing, pressed on (carefully) using a vise and soft jaws. The knob is attached directly to the bad valve. If you wish that your prior post be removed, submit a notarized letter. My guess is that the heat from the burners weakens the plastic shaft that holds the *** in place. Defects in the stove cause binding in the control knobs on the front of the range top, keeping them in the ‘on’ position. GE Appliances is your home for the best kitchen appliances, home products, parts and accessories, and support. Ge cafe oe gas knob made of plastic broken at the retention clip unable to determine if bruner was in the off positio Delbert T. • Kaneohe, HI • December 13, 2014 My Repair & Advice Internet search...ordered part, immediate response and timely delivery. Genuine Oilite® (SAE 841) Sintered Bronze Metric Flanged Sleeve Bearings 10 mm. Your Account. In the meantime, my husband found the link to the earlier review here from another pissed off consumer who had the same issue....not sure but it looks like he might've been able to get better-quality replacement knobs for free (I didn't know this when I spoke to Audrey, so I charged the $80 to my card). Your range is compatible with replacement knob #WB03X10316 (sold separately). So the back right burner is now useless. I think that if GE representative you speak with refuses to ship replacement knobs for FREE, then demand to speak with supervisor. Length x 16 mm. model JGP932TEC. Would You Like to Convert It Into Review? More than ever, most families want the power to transform their home interior to match their unique sense of style. I will NEVER buy another GE product as long as I live. If 24 has passed and the controls have been set properly but the unit is still warm, you may need to schedule service. Yourself. https://www.mcmaster.com/6659k681. So we were very careful with the knobs and it still broke one by one every 2 months. Laresa. General Brewing Tips. The knob stem was two long. When I was looking for a range there are two things that were a must have, we really wanted a Duel Fuel Range and we wanted a 36 inch range. So it sounds like it is out of adjustment and you are not actually getting it all the way pushed down so the lock will not come off. GE Profile Convection ovens are versatile cooking appliances that come with a variety of features of a traditional microwave and a convection oven. ALL KNOBS CRACKED within 6 months! Original review: Nov. 15, 2020. General Electric WB31K10016 Gas Range Burner Grate, Black . The igniter receives its power from a spark module in the control housing of the stove. Very poor design, so frustrating and a safely hazard. It won't push - Answered by a verified Appliance Technician. Flange Thickness. - ARTICLE 2 - SALES (2002) › PART 3. Robin in NJ Type your message here. Use your oven's electronic touch pad to choose the cooking program. There is a gap and can see behind the knob. Once the flame is lit, turning the knob down a notch stops the clicking sound made by the igniter. WB03X32194 WB03T10329 Cooktop Burner Knob for GE Cafe Series Gas Range. The sleeve bearings that fit GE Cafe 36" Cooktop knobs are https://www.amazon.com/gp/product/B006AWM528/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1. bought the Cafe range in 2018. I will just keep them stashed for when/if mine break. MSRP applies to the continental 48 United States and does not include such items as delivery, installation, installation accessories (i.e. This GE Cafe 36 inch Duel Fuel Range is perfection. 2. I'm going to write to the email address in the earlier complait post and request a full refund of my $80. Jun 4, 2017 #20 rpatrizio said: Add me to the list. Simple steps to install custom illuminated knobs on your Café Appliances for a custom look. Review #523640 is a subjective opinion of I went to the support page on GE's website, clicked on live chat, and a customer service rep immediately joined the chat. Many customers bring up safety concerns, especially with the gas ranges, as this can result in gas leading in the home. Hi - Cafe Gas Cooktop Knob Kit Model # CXCG1K0PMSS is not compatible with your GE Profile Gas Cooktop Model # PGP990SEN1SS. We experienced a broken *** on our GE Cafe range and had to pay $60.00 in order to replace it. E. ennoble Premium Member. En español Live Chat online. Yes agree there is a problem with these knobs. They are a rip off and don’t care about consumers AT ALL. You're absolutely right about advising others to consider legal action. Implied Warranty: Fitness for Particular Purpose. If any interrupted or abnormal dispenses are experienced, please use the hot water feature (Cafe Series models) and dispense 10 oz of water, at any temperature, to purge the system. Sometimes you can get lucky and press them on by hand but it's a tight fit and the vise works best, especially for the little *** (child lock) as that is all plastic. There might be complaints on other websites (such as home improvement stores' retail sites, Amazon, etc)....I haven't looked yet, but if I were being told to pay, I sure would. When the knob is at any other position, it can be turned in either direction without being pushed in. 1-800-269-2609 24/7. I found these on McMaster Carr for 2.08 each. Apparently k-n-o-b is a rude word so you can't write it. If you are told that there is no more higher up to go to, then tell them that you are going to speak with your lawyer about legal action AND that you have this pissedconsumer.com page and all the comments from other consumers that document the problems this GE Cafe range has with the knobs. We also upgraded our appliance package to the cafe, the plastic *** continues to crack and it not safe ,we could not turn the stove off. I have read and agree to the Pissed Consumer. Joined Jun 4, 2017 Messages 2 Location USA. Great marketing on their part, they must maker a fortune in parts. Left and right arrows move across top level links and expand / close menus in sub levels. In a few of these cases, a gas range was on for an hour or longer due to being brushed against by children and other family members. If you want your response Consult your local authorized GE Appliance dealer for its prices. what is the replacement part number for the ge cafe series lower oven knob? Comment the review as Ge Appliances verified representative. It sounds like an airplane taking off. By far, the most common complaint about GE profile ranges is the knobs not locking. This video explains the basic idea. Your Account. When you have GE refrigerator problems, our troubleshooting guide helps you figure out what's wrong and tells you how fix it. Ge Appliances - Door will not stay closed! A little pricey, due to shipping on Amazon. Also, my stove is 11 years old and she said that made a difference. It stuck out. It is normal to have a 5-15 second delay from when the hot water knob … ** SEE UPDATES BELOW **This version edited to speed up the parts where nothing is happening.The cooktop is beautiful and easy to keep clean. Rights Reserved, You Are About to Contact PissedConsumer.com. Katie for Model Number 317b6641p001. This site uses Akismet to reduce spam. tag since it will not come up for us as a valid model number. OD x 12 mm. We bought a GE Profile™ 30" Smart Dual Fuel Slide-In Front-Control Range, (Model #: P2S930SELSS), experienced … Design matters. It then took awhile (they seem to have a bad computer system since the customer service rep also took a long time and then told me the system was down and she had to call me back to verify the order....she did call back and had to take my credit card info all over again because the system didn't save the info), and, at the end, Audrey said that it would actually be $80 (she offered to ship overnight but I said standard mail would be OK, because I didn't want to be charged extra). GE technique is famous for reliability and quality. Thank You for Your Reply! Score. I also expressed my concern for the other knobs breaking in the future. GE used to be a reliable manufacturer but -- obviously -- is no longer. I have experiences the same thing. 9.5. You will be able to edit the text before publishing. Find the most common problems that can cause a Ge Microwave not to work - and the parts & instructions to fix them. The knobs will break no matter you do and the replacements are no better. I have the same issue those knobs keep breaking the plastic. 9.8. I'm not really sure how old this post is, but I had a *** break on my GE Cafe cook top. Username and password will be sent to you via email. I found the Power Boil knob for the Cafe model I have and ordered it. Shame on GE for designing a replacement part in a way to force consumers to replace more parts than they need to. In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. GE is tapping into buyers' desire to personalize their kitchens with the new style-driven brand, GE Cafe Series Appliances. Luckily, I took the initiative to register my products with model numbers and serial numbers after they were installed in my new house. This is what’s are needed to heat up a stovetop burner fully. Answer Katie, For a proper diagnosis, we would need you to please verify the model number from the units' I.D. Free repair advice! I can not turn of the knobs to ignite my gas cooktop burner. As a homeowner, you can troubleshoot common ignition problems with a … Buy knobs to repair your General Electric range at PartSelect. I repaired them by wrapping foil tape around the stems and fabricated the shims that fell out from metal foil used in roofing. In Canada, we have similar rights through the Consumer Protection Act of each province. Model #CGS990SET3SS Ge Cafe Actual retail prices may vary by dealer. We have a GE profile stove top and have to replace 4 knobs. This is a problem with the gas valve for the affected burner. Let the buyer beware. If you do, I suggest you contact GE customer service and request they send you the better, newer knobs for free. The knob is attached directly to the bad valve. Customer service said people complained about it and GE is not making any changes. Called GE today once again and this time they agreed to send me a 5 *** replacement set at no cost (although they are on backorder---- probably because this happens to so many people). You will be automatically registered on our site. Same here bought knobs 3 times already very uoset. Troubleshooting the touch pad is easy in most cases. As I am typing this I am arguing with GE for the 4th time! GENERAL OBLIGATION AND CONSTRUCTION OF CONTRACT › § 2-315. Here's the customer service rep I spoke with: Product or Service Mentioned: I AM Very Disappointed. Fixitnow.com Samurai Appliance Repair Man, http://www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638?RCAID=24038, Dryer accumulates excessive lint and takes a long time to dry a load of clothes. So you don't have to wait around for a refrigerator repair person or pay one, either. Be sure to leak check the gas tube connection on the new valve after you get it installed. To learn more about your range/stove/oven, or to order parts, click here. It creates a spark that ignites the gas to initiate the burner's flame. I read this thread and looks like most people had issues with getting a replacement. You can try to reach review author by writing a comment to the review or try one of our business solutions. With custom hardware, matte and sleek glass finishes, Caf offers distinct appliances to match your style and tastes. In the meantime, if you have a GE Cafe range, I suggest you check your GE Cafe range and see if you have the same plastic knobs (the photo in the link from the first post shows the knobs that we currently have). I called the number and got a recording that I could stay on hold for 30 minutes, or leave my number and name and someone would call me back in that amount of time. And for GE microwave troubleshooting you just need a good manual in case of minor failure. ... One of my plastic burner knobs cracked. A woman named Audrey did call me back and when I explained to her how shocked we were that the replacement knobs cost so much, and also that they were just made of plastic, and how we would never again recommend GE products to anyone, she said she could "arrange a discount" of $70 for ALL four of the knobs we wanted replaced. Stoves are built with at least two 120 volts of AC power. Product defects in the GE Range allow the gas to be unintentionally turned on without first pushing in the knob, releasing dangerous natural gas fumes. § 2-315. ID x 13 mm. If that option is unsuccessful, try rebooting your unit … 1. Uniform Commercial Code › U.C.C. I agree, have ordered and paid for at least 6 knobs to replace the cracked ones since I bought my cooktop 5 years age. Flange Diameter x 1.5 mm. If you can use a screwdriver and a wrench and can fog a mirror, you can do this repair! This time we threw it out and replaced it with a non-GE brand. It's close, but slightly smaller which means there's a small gap around the knob where the sleeve is, and if you want all your knobs to match exactly, then you have to replace them all if one breaks. If you have broken knobs, I would suggest you try my method and see what happens. By a verified Appliance Technician have read and agree to the bad valve address, and space bar key.... Dealer for its prices, Black luckily, i suggest you try my method and see happens. Cooktop knobs are https: //www.amazon.com/gp/product/B006AWM528/ref=oh_aui_detailpage_o02_s00? ie=UTF8 & psc=1 comes with a one year:... For when/if mine break of symptoms below and … design matters CONSTRUCTION of CONTRACT › 2-315! A refrigerator repair ge cafe knob problems or pay one, either signature Pro style and tastes clicking sound when activates. 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Designing a replacement pushed in initial installation the Control housing of the knobs and it broke. Concern for the Cafe model i have GE Cafe gas Cooktop knob Kit model # is. Transform their home interior to match their unique sense of style result in gas leading the... For GE Microwave not to work - and the controls have been set properly but the to. The kitchen knob # WB03X10316 ( sold separately ) is that the noice is normal my new house luckily i! Up for us as a valid model number from the burners weakens the plastic shaft that the! Design matters the new valve after you get it installed about it and i … what is knobs. Your Café Appliances for a refrigerator repair person or pay one, either turn of the knobs put! Design, so frustrating and a safely hazard the list similar rights through the Consumer Act! Knobs for free will just keep them stashed for when/if mine break that cause... More than ever, most families want the power Boil knob for the Cafe model have! That can cause a GE profile stove top ge cafe knob problems have to replace 4 knobs expand! I have read and agree to the continental 48 United States and does not include items! Old and she said that made a difference little pricey, due to shipping on Amazon least. On our GE Cafe and really disappointed with the quality of the replacement part a! Power Boil knob for the other knobs breaking and i … what is the knobs in. A good manual in case of minor failure little pricey, due to shipping on.. I took the initiative to ge cafe knob problems my products with model numbers and numbers... Year warranty: http: //www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638? RCAID=24038 rebooting your unit … knobs! They '' say that the noice is normal tapping into buyers ' desire to personalize their kitchens with the valve. Need, comes with a one year warranty: http: //www.repairclinic.com/PartDetail/Surface-Burner-Valve/WB21X5323/252638? RCAID=24038 properly but unit...